Privacy Policy

Last Updated: June 10, 2026

Introduction

Lucky Stars Roofing (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us by phone or text message, or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide when you:

• Request an estimate or consultation
• Fill out our contact or chat forms
• Call or text us
• Subscribe to our newsletter
• Apply for financing
• Apply for a career position
• Communicate with us via phone, email, SMS, or chat

This information may include:

• Name and contact information (address, phone, email)
• Mobile phone number and SMS opt-in status
• Property information and project details
• Financial information (for financing applications only, handled securely by our financing partners)
• Communication preferences

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address and general location data (city/state level)
• Browser type and version
• Device information
• Pages visited and time spent
• Referring website
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect to:

• Provide and improve our roofing services
• Respond to inquiries and provide estimates
• Process financing applications
• Send service updates, appointment confirmations, reminders, and project status notifications via phone, email, or SMS (with your consent for SMS)
• Send marketing communications (with your consent, where required)
• Analyze website usage and improve user experience
• Comply with legal obligations
• Protect against fraud and unauthorized access

Your phone numbers and SMS opt-in data will not be shared with third parties for marketing purposes. We do not sell, rent, or transfer mobile information to third-party affiliates for promotional purposes.

Information Sharing

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party companies that assist us in operating our business (e.g., scheduling software, CRM systems, email service providers, website hosting)
• Financing Partners: If you apply for financing, your information will be shared with our financing partners for credit evaluation
• Insurance Companies: When processing insurance claims on your behalf
• Legal Requirements: When required by law, court order, or to protect our legal rights

Mobile phone numbers, SMS consent, and opt-in data are specifically excluded from any sharing for marketing purposes and will never be sold, rented, or transferred to third parties or affiliates for marketing.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. These include:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Marketing Cookies: Used to deliver relevant advertisements

You can control cookies and tracking preferences through your browser settings or by visiting our Opt-Out Preferences page. Note that disabling cookies may affect website functionality.

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• SSL/HTTPS encryption for data transmission
• Secure storage of sensitive information
• Limited access to personal data on a need-to-know basis
• Regular security assessments
• Employee training on data protection
• Access controls and authentication

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Opt out of SMS by replying STOP or contacting us directly
• Withdraw consent (where applicable)
• Lodge a complaint with a supervisory authority

To exercise these rights, please contact us using the information below.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt out of the sale of personal information
• Right to non-discrimination for exercising privacy rights

We do not sell personal information as defined by the CCPA.

Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to review the privacy policies of any third-party sites you visit.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements. SMS opt-in records are retained for the duration required by applicable law and telecommunications industry rules.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the “Last Updated” date at the top of this page. We encourage you to review this policy periodically.

Contacting Us

If you have questions about this Privacy Policy, our data practices, or wish to exercise any of your rights (including opting out of SMS messages), please contact us using the contact details below:

See also our Terms & Conditions (including SMS Messaging Terms) and our Opt-Out Preferences.