Privacy Policy

Last Updated: January 1, 2025

Introduction

Lucky Stars Roofing (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide when you:

• Request an estimate or consultation
• Fill out our contact forms
• Subscribe to our newsletter
• Apply for financing
• Communicate with us via phone, email, or chat

This information may include:

• Name and contact information (address, phone, email)
• Property information and project details
• Financial information (for financing applications only, handled securely by our financing partners)
• Communication preferences

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address and location data
• Browser type and version
• Device information
• Pages visited and time spent
• Referring website
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect to:

• Provide and improve our roofing services
• Respond to inquiries and provide estimates
• Process financing applications
• Send service reminders and updates
• Send marketing communications (with your consent, where required)
• Analyze website usage and improve user experience
• Comply with legal obligations
• Protect against fraud and unauthorized access

Information Sharing

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party companies that assist us in operating our business (e.g., payment processors, marketing platforms, CRM systems)
• Financing Partners: If you apply for financing, your information will be shared with our financing partners for credit evaluation
• Insurance Companies: When processing insurance claims on your behalf
• Legal Requirements: When required by law or to protect our legal rights

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. These include:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Marketing Cookies: Used to deliver relevant advertisements

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• SSL encryption for data transmission
• Secure storage of sensitive information
• Regular security assessments
• Employee training on data protection
• Access controls and authentication

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Withdraw consent (where applicable)
• Lodge a complaint with a supervisory authority

To exercise these rights, please contact us using the information below.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt out of the sale of personal information
• Right to non-discrimination for exercising privacy rights

We do not sell personal information as defined by the CCPA.

Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the “Last Updated” date at the top of this page. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: